To know the status of your order, you can contact us through below channels.
Mobile: +91 7718801634 (09:30 AM - 06:30 PM IST)
Email: shop@ddecorrugs.com
Website Chat: 09:00 AM till 06:00 PM IST.

We offer free shipping on every item purchased through our website.

We aim to dispatch all orders within 24 business hours. The estimated delivery time may vary product to product and can be delivered the next day or maximum in 3 business days from the time of placing the order. The estimated delivery can be checked on the product detail page.

Enter your delivery pin code on the product detail page to know the estimated delivery days for it.

Once the order is successfully placed, you will receive the following notifications via email: -
1. Email order confirmation
2. Text message order confirmation.
3. Email with tracking details and Invoice once the product is shipped.

You can cancel your order by calling us on or email us at - shop@ddecorrugs.com. Order +91 7718801634 cancellation will only be accepted before the shipment has been dispatched.
Once the order is cancelled, the refund shall be initiated, and it should reflect in your account within 48 business hours through the original mode of payment.

You can pay using your debit card, credit card, cash wallets or internet banking through our secure payment gateway. You can also pay through Bank Transfer. Cash on delivery is available in India for cart value below 50,000 INR. To know more, kindly call us at +91 7718801634 or drop us a mail at shop@ddecorrugs.com.

Free Shipping across India

For India: No hidden cost. Listed price is final inclusive of all taxes and shipping.

Yes. We provide an EMI option for payment at the payment page post checkout.

Any change or cancellation is only possible if the information is received before the order gets dispatched. Please get in touch with us for the same at +91 7718801634 or email us at shop@ddecorrugs.com.

You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made.

India: All items purchased online are eligible for 15 days hassle-free return. In case of non-manufacturing defects, the shipping cost for the return has to be borne by the customer. In such cases, we can arrange for the logistics.

An item is eligible for return within 7 days of the receipt date of your order. It must be returned in the same condition in which it was delivered to you.

You can return the item within 7 days of the receipt.

If the item is damage-free, a refund will be initiated by us within 48 hours after passing through quality checks, it may take 7-8 business days to reflect the amount in your account.

Refund is processed through the same payment method which was used to place the order.

Call us or email us to re-request a copy of the email. We will resend it on your registered email address.

Each of our rug goes through strict quality checks before it is dispatched. However, in case the rug is damaged in transit, we request you to share with us the pictures of the damaged part, as soon as you receive the rug, at shop@ddecorrugs.com, along with your order ID. After receiving your email, we will ensure resolution within 1 working day.

Yes. We have multiple stores. Please visit the Contact Us page to find our store details.